feedback

Feedback

 

In the first six months of our customer feedback system 89% of our clients, who responded, described our overall service as excellent. 9% described it as very good and the remaining 2% as good.

100% of respondents said that we responded swiftly, we answered all their questions, were friendly, that the job was delivered on time, that they were pleased with their job and that they would recommend us to others.

We must admit to being pretty pleased with the response. Thanks to everyone who has fed back. Below are a selection of additional comments from the feedback.

"Great communication, they care about their customers needs."

"Very professional, speedy & friendly service."

"Top notch service and delivery a day earlier than expected!"

"Very good service from a knowledgeable and professional team at a competitive price. What more could you want?"

"The job was delivered three days early!"

"Fantastic! They were really helpful, prices were very competitive and finished product is professional and was delivered quickly. Will definitely use you again!"

"Continually consistent with high quality work, understanding the clients needs and we are always very happy with the completed product."

"Upstream completed and delivered the job ahead of time even though we gave them a very tight turn round."

"I just wanted to thank you anyway for a fantastic job. I really appreciate the way you have turned this round so quickly - our reports went out today. And the director is really impressed 'We'll definitely use Upstream again'."

"Keep doing what you're doing!"

"An excellent job once more. Many thanks!"

We are a small charity organization, so we don't produce much publicity, but we have found that over the last 4 years Upstream have been able to meet all our printing needs, with a really friendly and high quality service. Duncan and the team at Upstream have helped us to produce some really beautiful and unique annual reports. What's great about working with Upstream is that they really take time to talk through ideas and options with you; it's a very personalized service. Its great to be able to go to the Upstream office and talk things through and fiddle around with the design work until everything is just right so much better than just sending off a design to some faceless company and keeping your fingers crossed that it comes back the way you want it to look.
We really enjoy the way that Upstream works, and it fits perfectly with the way that we work; we will definitely continue to work together in the future.


Lucy Pearson
Refugee Youth